Refund policy

"All sales of alcoholic beverages are final…"

Florida beverage laws mean that alcoholic beverages can't be returned or exchanged once they leave the store. The only exceptions are listed below.

• Damaged or defective items: If a bottle is broken or leaking, or a product is defective, tell us before you leave the counter at pickup. You can also contact us within 48 hours with your order number and a photo. We'll replace the item or refund it.
• Wrong item: If we packed the wrong item, we'll swap it at pickup or refund it.
• Cigars and tobacco: Once cigars leave the humidor they can't be returned, unless they're defective.
• Orders not picked up: We may cancel an order that isn't picked up within 7 days and refund it to the original payment method.
• No valid ID: If you can't show a valid photo ID proving you're 21 or older at pickup, we'll cancel the order and refund it.

Approved refunds go back to the original payment method. They usually show up within 5–10 business days.

Questions? Call (727) 210-7253, email cozyliquor@gmail.com, or visit us at 1931 West Bay Dr, Largo, FL 33770.